Website Hosting & Maintenance

Yes, professional hosting ensures your site runs smoothly, loads quickly, and remains secure. We offer hosting services as part of our website management plans.

Additional updates may be purchased as an add-on in packages of four.

Yes, we offer emergency support for critical issues like your website going down. However, this is for true emergencies and doesn’t include routine updates or non-urgent changes.

While we’re committed to resolving urgent issues as quickly as possible, emergency support is limited to business hours unless otherwise agreed upon.

We require all websites we manage to be hosted on our platform. This ensures compatibility with the professional tools and workflows we use, as well as optimal performance, security, and reliability. By hosting with us, we can provide the highest level of service and quickly resolve any issues that may arise.

Yes, you can switch to a different care plan if your needs change. Whether you need more content updates or prefer a plan with fewer features, we’ll work with you to ensure your website management aligns with your business goals.

Keep in mind that changes to your plan may adjust your monthly fee, and any upgrades will take effect immediately upon request. Downgrades, however, may require a notice period to ensure a smooth transition.

Content updates are quick edits that take 15 minutes or less. This includes things like adding or changing text, swapping out images, or other minor tweaks.

For larger updates—like major layout changes, design overhauls, or adding complex features that change how your website functions—we’ll provide a separate project proposal. These updates require more time and advanced development to ensure everything runs smoothly.

We build websites using professional tools, themes, and plugins that require regular updates and maintenance to stay secure, fast, and fully functional. Unlike DIY platforms like Wix or Squarespace, these advanced tools aren’t designed for hands-on management by someone without web development experience.

A care plan ensures your website gets the attention it needs to avoid issues like downtime, security vulnerabilities, or performance drops. It’s not just about hosting—it’s about keeping your site running like a well-oiled machine, so you don’t have to worry about the technical details.

While hosting alone might work for some basic websites, we require care plans for all the sites we build and host to maintain the professional standards and long-term scalability your business deserves.

Our care plans are designed for websites we build or redesign, but we’re open to onboarding new clients who value a long-term partnership with experienced web professionals.

If your site wasn’t built by us, we’ll start with a thorough audit to understand its structure, identify any issues, and recommend updates to bring it up to our standards. Once the necessary improvements are complete, we’ll take over by performing software updates, creating a full backup, and transferring your site to our hosting platform.

Keep in mind, there may be additional costs for premium themes or plugins we don’t license. If you’d prefer, we can rebuild your website using our professional tools for better scalability and performance.

Interested in getting started? Reach out, and let’s chat about your options.

With our website care plans, we take every precaution to protect your site, including regular security updates and monitoring. While no system can guarantee 100% protection, we’ll be there to help if something happens.

If your website is hacked, backup restoration is included in our Tier 2 plan to get your site back online quickly. If no clean backups are available, additional cleanup and malware removal may be required. In that case, we can provide a custom quote to address the issue thoroughly.

If your website breaks or goes down, as long as you’re on a care plan, we’ll take care of it. With our care plans, your site is continuously monitored for uptime and performance. If an issue arises, we’ll identify the cause and resolve it as quickly as possible to minimize any disruption to your business.

Our daily backups ensure that we can restore your site to its previous state if needed, giving you peace of mind that your website is in good hands.

No, unused time doesn’t roll over to the next month. Your monthly allocation reserves your spot in our work queue and ensures we can dedicate the resources needed to keep your site updated and running smoothly.

Most clients find the included updates in our Tier 2 plan are more than enough to keep their websites looking great. If you need additional updates, we offer add-ons for purchase to accommodate your needs.

Yes, all websites we host require a care plan. While it’s great that you have someone familiar with WordPress, our hosting environment is designed for professional tools and workflows that go beyond simple content updates. Without the proper expertise, even minor changes can lead to security vulnerabilities, broken functionality, or performance issues.

Our care plans ensure that your website stays secure, updated, and running smoothly. If you choose a plan without content updates, you’ll still have peace of mind knowing we’re handling the technical aspects while you focus on your business.

Analytics and reporting are not included in our standard website management plans. However, we offer a custom reporting dashboard for purchase aas an add-on, which gives you access to key performance metrics whenever you need them.

For ongoing reporting, we recommend our SEO and PPC services, which include detailed insights into campaign performance.